Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How can I recover all the data in my Confluence application's Space?

KAO
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 8, 2026

i received this email in November 2025, the mail title {Your subscription is being deactivated due to inactivity} form

i was not login the Confluence, but i login today, and then i found all the data and documnet is disappear.

1 answer

2 votes
Trudy Claspill
Community Champion
February 8, 2026

Hello @KAO 

Welcome to the Atlassian community.

This is a user community. We don't have access to help you recover your data. You will need to contact Atlassian.

The email you received should include a "contact us" link. Use that to reach out to Atlassian for help.

Be advised that after deactivating a subscription Atlassian keeps the data for a limited period of time. Your data may have been permanently deleted already.

Trudy Claspill
Community Champion
February 8, 2026

If you no longer have that email go to the Atlassian Billing, Licensing, Pricing Support page and complete and submit the form there.

https://www.atlassian.com/company/contact/purchasing-licensing

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin Site Admin
TAGS
AUG Leaders

Atlassian Community Events