How can I move my authenticator login from one phone to another with a managed account?

[Kristina Kunad]

Hi, 

I'm a user with a company managed account. I have a new phone and need to switch my authenticator connection to the new authenticator app. So basically I need to enroll the new app again with the QR code. 

How do I get this QR code? I can't turn off the MFA because it's managed by the organization. I can't see the code in my settings. 

Thanks!

[Tomislav Tobijas · Accepted solution]

Hi @Kristina Kunad ,

As Ugnius said, as we're talking about a managed account, your Org admin should be able to resolve this. Now, when it comes to how to resolve it, that part depends on whether accounts are provisioned by IdP and if SSO (and MFA) is enforced there, or if everything is managed locally, within Atlassian Administration 👀

📚 Now, these articles could help in troubleshooting the issue you're experiencing:

• Enforce two-step verification > for Org admin
• Manage two-step verification for your Atlassian account > 2FA when configuring locally
• Login issues related to two-step verification 

Hope this helps.

Cheers,
Tobi

[Kristina Kunad]

Thanks, I will check with my admin.

[Ugnius Aušra]

Hello @Kristina Kunad 

You mentioned that your account is company managed. Do you tried to contact to your organization admin? Organization admin, can reset your 2FA verification.