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How can I get my account restored?

Adam Mutton
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January 31, 2026

I was on holiday and I missed an email notifying me my account was going to be deactivated.  Can I get my account restored?  The same goes for all of my Jira work.

1 answer

3 votes
Trudy Claspill
Community Champion
January 31, 2026

Hello @Adam Mutton 

Welcome to the Atlassian community.

You can contact Atlassian directly for assistance by completing and submitting the form here:

https://www.atlassian.com/company/contact/purchasing-licensing#/

Depending on how long ago your subscription was deactivated it my not be possible for the data to be restored. Atlassian holds data for only a limited period of time after deactivation before deleting it permanently.

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