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How can I file a bug report against Confluence Cloud?

Jeff Turley
I'm New Here
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January 19, 2026

Hi,

I've encountered a bug where the Confluence Recap email does not respect its "Subscribe to" checkbox on my profile. I found the known issues Jira board (here), but as a public user I don't have create permissions there. Where can go to report this bug?

2 answers

0 votes
Brant Schroeder
Community Champion
January 19, 2026

@Jeff Turley One additional note the known issues board no longer is setup for any users to submit bugs on cloud.  All bugs and enhancements have to be submitted through support.

0 votes
Mirek
Community Champion
January 19, 2026

hi @Jeff Turley 

Looks like you are using Cloud Standard plan so you should be able to create a support ticket here https://support.atlassian.com and Atlassian Support would verify this on their end. If this would be a confirmed but they would create a dedicated ticket to track it (on JAC probably) 

Bill Sheboy
Rising Star
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January 19, 2026

Hi @Jeff Turley -- Welcome to the Atlassian Community!

Yes, and...to the suggestions from @Mirek -- Your Product Admin (or higher role) will need to submit the ticket to Atlassian Support.  If you are not that admin role, please ask them to do so on your behalf.

Kind regards,
Bill

Like Mirek likes this

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