How can I create KB articles for my company from scratch to advance?

[Shweta Singh]

I know how to create space but I want my KB layout in a specific way and link with jira tickets.

Search bar

Main topics checkbox                     Articles as per checkboxes enabled
in vertical format on                         KB1 ---------------
left side                                              kb 2 --------------

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xyz 1
xyz 2
xyz 3

[Angela Thomas_Seibert Group]

Hi @Shweta Singh 

Thanks for sharing your vision for the KB — here’s how I’ve interpreted it:

You’re aiming to build a KB with the following structure:

• A vertical menu on the left, organizing main topics (e.g., xyz1, xyz2, xyz3)

• Dynamic article display on the right, showing content based on the selected main topic

• Links to related Jira issues embedded within each article

To support this setup on Confluence Cloud, I highly recommend checking out two Marketplace apps from my company's product suite: Autopage and Spacecraft.

Autopage focuses on automating the creation of Confluence content from Jira. With Autopage, you can:

• Automatically create Confluence pages from Jira issues (epics, stories, bugs, etc.)

• Use structured templates to ensure consistency across documentation

• Maintain live sync — updates in Jira can reflect in Confluence using smart macros

This is especially helpful if you want your documentation to be driven by Jira content, with minimal manual work — for example, if every new feature or ticket should automatically generate a corresponding KB article.

Spacecraft is purpose-built for designing user-friendly knowledge bases (for internal and external sharing). It offers:

• A customizable navigation panel and intuitive search bar

• A responsive, filterable layout that displays only relevant articles from more than one Confluence spaces

• Theming options to create a polished UI that feels less “Confluence-y”

Hope this helps!