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How can I access an old account that the email no longer exists for?

Jason Donohoe
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October 17, 2025

Hi everyone,

Thanks for any help in advance.

I have an old account and site I created years ago when I was working for a small business that no longer exist. As such, I no longer have access to the email address for the account. To be explicit, it is a personal account and site which I just happened to use the email from work for at the time.

I forgot the password a long time ago but have managed to keep access via my mobile iOS Confluence app which has remained logged in all this time.

With my recent phone upgrade though I now have a phone that’s not logged in and need a way to sort this out. I mainly just want to export the various spaces from the site/account into a newer one I now have.

Not sure how to best approach this or how to get atlassian support for it. Any advice would be greatly appreciated!

Cheers,

Jason

1 answer

0 votes
Evgenii
Community Champion
October 18, 2025

Hi, @Jason Donohoe 

Welcome to Atlassian Community!

To gain access to a site registered with a business email, the fastest way is to contact your former colleagues and ask them to restore your email access and grant you entry to the site.

Atlassian support may not be able to assist in this case, as you're trying to access an instance that formally belongs to another company, not to you. Even if you know it's your former business Confluence instance, Atlassian cannot determine whether granting you access is legitimate.

Jason Donohoe
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 18, 2025

Thanks for the response @Evgenii

Just to add a bit of extra info and context;

* The confluence site and spaces linked to the account are personal only. No content from the previous business or use by any other staff. It was a free tier of confluence at the time and I naively used my work email for the sign-up process.

* The business no longer exists. Well it got acquired by a larger firm and operates under the broader name. I’ve reached out to a former colleague but am not hopeful that getting access to the old email will be possible.

* Surely there’s some part of Atlassian support that can help? While not common, I’m sure this has happened enough times before? Maybe not.

Anyway, I’m staring down the barrel of losing a whole lot of curated content so its worth putting the call for help out!

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