📄 How Does Your Team Manage Content Governance and Lifecycle in Confluence?

[Jurga Skeirytė]

We’re exploring best practices for content governance and lifecycle management in Confluence and would love to hear from you. Your insights on ownership, review processes, automation, tooling, and metrics will help us understand how different teams keep their content accurate, up to date, and well-organised.

Questions:

1. Ownerless Content

• What is your internal process for transferring content ownership (pages, live docs, etc.) during employee offboarding or role changes?

2. Content Lifecycle Management

• Do you review all content regularly, or only content deemed high-priority (e.g., policies, HR guides)?

• What is the typical content lifecycle period after which content is considered due for review (e.g., 90 days, 180 days, 1 year)?

• Do you have any automation rules in place to automatically archive content after this lifecycle period?

• Is there a dedicated team responsible for monitoring the content lifecycle (creation, review, archiving, deletion) across the company, or is this managed independently by each team? How do you ensure teams remain accountable for keeping their documentation up to date?

3. Tooling and Additional Features

• Beyond Confluence Premium’s native Content Manager (which operates at the space level) and built-in automation, do you use any third-party marketplace apps to manage content governance at scale?

4. Metrics and Reporting

• What key metrics or KPIs do you track to measure the effectiveness of your content lifecycle management (e.g., stale content percentage, review completion rates)?

Thanks!

[Aron Gombas _Midori_ · Accepted solution]

@Jurga Skeirytė 

The Better Content Archiving app is an end-to-end solution for managing the entire content lifecycle in Confluence. We’ve been developing it for over 10 years, and it’s widely used by medium to extra-large-sized teams (success stories).

Here are a few features related to the focus areas you mentioned:

• Content ownership – supports zero, one, or multiple owners; inherited ownership; and owner-based reporting

• Periodic reviews – set reviews to expire after a certain number of days or on a specific date; includes custom notifications

• Auto-archiving – plus automated deletion and purging

• Proven scalability – already in use on very large Confluence sites

I highly recommend watching the short tutorial videos, checking the tutorials and the documentation, and trying the app for free on your own site.

(Disclosure: this is a paid and fully supported app developed by our team. Free for up to 10 users!)

[Yulia Lenina _AppFox_ · Accepted solution]

Hi Jurga, welcome to the Community and thanks for great questions!

Happy to share what we as a Marketplace vendor have seen across different teams working with content governance in Confluence. In most cases, good governance comes from three simple things: clear owners, predictable reviews, and a bit of automation so nothing gets forgotten.

1. Ownerless Content

For offboarding or role changes, most companies add “transfer Confluence ownership” to their checklist. IT or HR usually send a list of the person’s pages/spaces to the manager, who assigns a new owner.
General rule that seems to work best: every page should have a clear owner, even if it’s a team rather than an individual.

2. Content Lifecycle Management

Most organisations use a mixed approach:

• High-priority content (policies, HR, security) gets a scheduled review - often every 6 or 12 months.

• Team or project documentation is reviewed less frequently, or only when something changes.

Common review cycles I see are 90 days, 180 days, or 1 year, depending on the type of content.

Teams often rely on automation to send reminders or mark content as “needs review.” Some also auto-archive pages after a set period of inactivity.

Responsibility varies. Some companies have a central knowledge team, but often each team manages their own documentation. Keeping ownership visible and having simple review steps helps a lot with accountability.

3. Tooling

Confluence Premium already covers a lot with Content Manager and automation. For organisations that need more structure (for example, approvals, expiry dates, or multi-step reviews), many of them use Marketplace apps.

As AppFox' representative, I can suggest that you look at Workflows for Confluence, which teams use to:

• set clear review or approval steps,

• add consistency across spaces,

• manage content updates more smoothly.

It’s especially helpful when multiple teams contribute to shared content.

4. Metrics and Reporting

Different companies track different things depending on their processes. I’ve seen teams focus on simple indicators like how much content is due for review or how many pages have an assigned owner - just enough to understand whether their process is working.

Hope this helps! Would be great to hear how others approach this too - always useful to compare different models and learn from different setups.