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Hi we are having an issue where when we add a document to a page in confluence

Kate Archer
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January 19, 2026

When we add a document to a page in confluence, it is automatically opening the document rather than saving it.  Does anyone have an ideas on how to fix this? 

2 answers

0 votes
Brant Schroeder
Community Champion
January 19, 2026

@Kate Archer Welcome to the Atlassian community

I have had this issue after a cloud update and clearing my cache fixed it.  I would suggest trying that and if it does not fix the issue can you share the browser you are using.

0 votes
Alex Koxaras -Relational-
Community Champion
January 19, 2026

Hello @Kate Archer 

Can you please describes the steps you are taking and to have this behavior? Do you navigate to conflunece and then to the page? Or you type the URL on the address bar instead?

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