Hello. I have an error when i want to enable Confluence Cloud Migration Assistant

[Vrabiel Attila Bela]

The error is: This app failed to be enabled. Refer to the logs for more information.

The Confluence server version is 8.5.12 and the version of the Confluence Cloud Migration Assistant is 3.13.4

I made a little research, and it was recommended to see if all the Analytics for the confluence are enabled (they are all enabled)

Can somebody help me with this issue?

Thanks

[Sebastian Krzewiński]

Hi @Vrabiel Attila Bela 

Did you try to restart Confluence and clear add-on cache?

Regards,

Seba

[Vrabiel Attila Bela]

No i did not restart it, since it is the production session i must program the restart 

It is a very good idea what you post.

Many thanks 

[Tomislav Tobijas]

@Vrabiel Attila Bela have you managed to sort this out?

I'd say, usually, the recommended approach is to reach out to Atlassian Support team, especially when it comes to production migrations. 

Usually, when you plan the migration, it's also recommended to create a MOVE ticket and inform Atlassian about the migration plans and the production migration date so they can have staff on-call during that time period.

Cheers,
Tobi