Have lost access to MFA and cannot find my 24 digit emergency

I have username and password but lost access to MFA and my emergency 24 digit recovery. How do I get in?

2 answers

0 votes

Hello @[deleted]

Refer to the following troubleshooting guide:

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0 votes

Hi @[deleted] !

Please open a ticket to Atlassian Support: https://support.atlassian.com/contact/ -> Account Login and Email Issues.

They will be able to help you

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I cannot get into the support area without using the MFA or the recovery code. Which I do not have. Which is just bad setup

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I've notified a moderator, maybe they can help

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