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Getting an error message "We've hit a snag" code is 1sjvkq When trying to publish a page

Clay McDermott January 8, 2024

I have permissionsnag.png to edit and post in this space but get this error:

 

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Trudy Claspill
Community Champion
January 8, 2024

Hello @Clay McDermott 

Welcome to the Atlassian community.

Have you retried, as suggested in the message?

If the error has repeated, have you tried contacting the Confluence Administrator to have them open a support ticket with Atlassian?

The code in the message is not an error code. Rather it is a code inserted into the log files to help Atlassian find the messages added to the log files at the time your error occurred. That code doesn't tell us (users or Confluence administrators) anything about the actual error occurring.

Clay McDermott January 10, 2024

The code is still occurring in a different space when trying to publish the page.  I am IT and have all admin Privileges. How do I submit a ticket? 

Trudy Claspill
Community Champion
January 10, 2024

A Jira Administrator can submit a ticket at https://support.atlassian.com/contact/#/

Clay McDermott January 10, 2024

Nope, I have tried that many times, it leads me to this page

Clay McDermott January 10, 2024

After I put in the URL it provides a link to ask the community as the only option

Trudy Claspill
Community Champion
January 10, 2024

Are you an administrator for your Jira instance?

Only administrators can open support cases.

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