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Get an error whenever try to create a space.

Leszek
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March 30, 2026

Something went wrong on our end. Please try again. If this keeps happening,
contact support. (Issue ID for Atlassian use:
Trace ID: 42a56801c335493d8cf0e85ed76f8ffd)

Of course, cannot contact support b/c they ask for URL - but I can't create a URL because I get this error.

2 answers

2 votes
Tomislav Tobijas
Community Champion
March 31, 2026

Hi @Leszek ,

On top of what Arkadiusz said, when you try to raise a support ticket through here, you could simply list any other URL where you're an app admin as it's only a gating mechanism and what matters in the end is that you pay for at least one service 😅

Now, if you don't have any other subscription on some of the other sites, you could use the following channel: Atlassian Support: Pricing, Billing & Licensing 

In any case, the team should be able to assist you as they can take a look at the backend and see what's going on based on that error message you get when trying to create new site.

Now, when I (re)read this, are you having an issue with creating a space or when creating a whole new site/Confluence app? 👀
If it's the first, that would mean you already have a site URL, which is required for submitting a new support ticket. A note here is that you need to be an app admin and have a paid subscription in order to do so.

Cheers,
Tobi

2 votes
Arkadiusz Wroblewski
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March 30, 2026

Hello and welcome to the Community @Leszek 

Please have patience since Atlasian Systems have probably some Hiccup and it's actually common problem.

Leszek
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 30, 2026

Had same issue last week.  Will try again tomorrow.  Thank you!  (Dziękuję!)

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