Free plan gets your confluence deleted even though site was actively used and logged in

[Arvid Terzibaschian]

Hello there,

i was using the free site to organize my personal documents, and only lately got frequent messages about it going to be deleted. I always logged in and actively used it, still now it seems all my personal confluence has been deleted - I have been using it for years nothing changed in my use-behavior. I was thinking about going paid but so far the free plan was working well. Now woke up with this mess.

First: This is a nightmare, and absolute one of the main reasons why one goes cloud - to not lose data. Thanks a lot.

Second: If you want free users to move to paid, deleting the whole data they have been using for years is absolutely devastating move. It shows fragility exactly where a cloud service should show its strength

I am absolutely devastated and will only warn people about the fact that atlassian seems to delete ACTIVE confluence databases for whatever reason. This is not a free plan this is a trap.

My jira is still working btw.

Thanks and goodbye

[update]
just got this answer from the support team on behalf of my ticket

"I understand the importance of reactivating your Confluence as it contains all your data and information.

Upon checking, I can confirm that your Confluence E-3ZK-NAA-WRQ-H4B has gone through the standard automated deactivation and deletion process. Notification emails were sent to you, the site admin, on December 31, 2025, January 08, 2026, and January 15, 2026.

Because the site has completed this automated process, the associated data has been permanently deleted, and we’re no longer able to recover it.
"

[Kris Klima _K15t_]

Hi @Arvid Terzibaschian 

Sorry to hear what happened. I've raised the issue with Atlassian Support.

Me and fellow Atlassian Champions noticed that things like that are happening and we're doing our bit to investigate.

[Arvid Terzibaschian]

Thanks for your support, fingers crossed, not only for me could have done steps on my side to do private backups of course - but also for atlassian as I think many rely on the persistency of their data :S

[Arvid Terzibaschian]

btw i also raised a support ticket CA-3899418

[Shalini Pradhan]

Hello @Arvid Terzibaschian ,

Good day! I see you are already in discussion with one of the engineers on  CA-3899418

[Trudy Claspill]

@Arvid Terzibaschian 

Out of curiosity, when was the last time you logged in and viewed pages in that Confluence site? Had you logged into it and viewed pages since Dec. 31?

I've seen people report that they were actively using a subscription and have been trying to get answer myself on what the inactivity period is that triggers the messages, and how long after deactivation data is kept.

Also, is your Jira subscription on the same site a Free subscription or a paid subscription?

Thank you for sharing your experience.

[Arvid Terzibaschian]

at least from my phone i can see in my browser history that I have accessed the page on January 15th, December 31st, and edited a page on December 2nd. I will also check my desktop PC later.

[Arvid Terzibaschian]

specifically my confluence subdomain

[Arvid Terzibaschian]

[Sebastian Krzewiński]

Hi @Arvid Terzibaschian 

This is definitely something that Atlassian support need to clarify with you.

I see that this question is marked that support need to check this.

Hope that your Confluence will be restored soon

Regards,

Seba

[Arvid Terzibaschian]

Thanks Sebastian! I so hope that too, still even though it will I am a bit reluctant to completely rely on the cloud. Maybe it was naive on my side

[Arvid Terzibaschian]

btw I also raised a support ticket CA-3899418