Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Former employer and personal email account conflict causing login issues

Meghan Bright
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 20, 2025

Hello, I registered a personal email to explore Confluence tools and somehow the conflict (beyond cookies) is preventing access even after my employment ended. Are there settings that I can change to override this limitation? Thanks, Meghan

1 answer

0 votes
Peter_DevSamurai
Atlassian Partner
October 20, 2025

Hi @Meghan Bright , 

The conflict occurs because the email is tied to a directory where you no longer have access or the site has changed authentication, and there’s no setting within Confluence Cloud that you (as an end-user) can toggle to override the limitation. 

But there are few options below for you and I hope this works out well:

1. Try the Account Switcher First: 

  • Go to id.atlassian.com/login/select-account.
  • Sign in with your personal email (or work if accessible). This lists linked AAs -> switch to the personal one for Confluence access. If it's missing, proceed.

2. Workaround: Fresh Start

  • Create a new AA with a totally unused email.
  • Export old Confluence content (Space Settings > Content Tools > Export) and import to a new free site.
  • Vote on merging AAs here: jira.atlassian.com/browse/ID-240 :) it's a top request!

3. Contact Former Employer

  • Email their Atlassian org admin (ask HR/IT) to deactivate your old work AA or transfer site ownership. They can bulk-update via admin.atlassian.com.
  • If unresponsive, hit Atlassian Support -> "Atlassian Account" -> Explain the conflict (include emails/sites). They can unlink or migrate data (ex: export Confluence pages via XML). 
  • I know this option can be a little awkward but who knows, they might be very helpful

Best, 

Peter

 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events