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Farbschema GUI Not Loading – Infinite Loading Spinner

Aswin Ramachandran
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May 27, 2025

Hello Atlassian Support,

I am experiencing an issue with the Farbschema (Color Scheme) GUI in our Jira instance. The interface does not load and instead shows a continuous loading spinner that never resolves. This makes it impossible to view or edit any color scheme settings.

Environment Details:

  • Product: Jira Software (Data Center)

  • Version: 9.12.22

  • Deployment Type: Docker containerized setup

  • Browser Tested: Chrome, Firefox, Edge (latest versions)

  • Language Settings: German (DE)

  • Affected Page/Path: Administration → Look and Feel → Farbschema

Issue Details:

  • When navigating to the Farbschema section, the loading spinner appears but the actual GUI never loads.

  • This behavior is persistent and reproducible across different browsers and user accounts.

  • I have cleared browser cache, tried private/incognito mode, restarted the Jira container, and reviewed browser console logs and Jira logs – but nothing seems to fix the issue.

Troubleshooting Steps Taken:

  • Verified no custom plugins are interfering with Look and Feel settings.

  • Confirmed appropriate permissions are set.

  • No errors shown directly in the Jira UI, but frontend shows a constant loading indicator.

  • Restarted the application several times.

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