Hello Atlassian Support,
I am experiencing an issue with the Farbschema (Color Scheme) GUI in our Jira instance. The interface does not load and instead shows a continuous loading spinner that never resolves. This makes it impossible to view or edit any color scheme settings.
Environment Details:
Product: Jira Software (Data Center)
Version: 9.12.22
Deployment Type: Docker containerized setup
Browser Tested: Chrome, Firefox, Edge (latest versions)
Language Settings: German (DE)
Affected Page/Path: Administration → Look and Feel → Farbschema
Issue Details:
When navigating to the Farbschema section, the loading spinner appears but the actual GUI never loads.
This behavior is persistent and reproducible across different browsers and user accounts.
I have cleared browser cache, tried private/incognito mode, restarted the Jira container, and reviewed browser console logs and Jira logs – but nothing seems to fix the issue.
Troubleshooting Steps Taken:
Verified no custom plugins are interfering with Look and Feel settings.
Confirmed appropriate permissions are set.
No errors shown directly in the Jira UI, but frontend shows a constant loading indicator.
Restarted the application several times.
