External Share for Confluence can't install after uninstalling

[Caleb Webb]

We were having an issue with the External Share for Confluence third party app and were prompted by support to uninstall it from our site. After doing so, when I try to re-install it I get the generic "We are unable to do it at this time. Retry again after some time" error. I was told that I may need to remove the billing subscription from my account to fully redo the app, but was instructed that I need Atlassian support. They haven't answered my ticket I put in on Friday at high priority. What should I do next?

[Arkadiusz Wroblewski]

Hello and welcome @Caleb Webb 

For a High priority case from Friday, and with today included, you are still only at about two business days. On a Standard support plan, that is not really unusual yet.

To keep things clear, it is better to wait for the support team to come back on the open case.

[Kris Klima _K15t_]

Hi @Caleb Webb 

Does the problem still persist?

Might sound trivial but I've seen this message so many times... and with one exception, everything went smoothly a couple of days later.

There were two separate incidents affecting marketplace apps between April 8 and April 13 and they may have an impact.

This is a useful resource for passive troubleshooting: https://developer.status.atlassian.com/

[Trudy Claspill]

Hello @Caleb Webb 

Welcome to the Atlassian community.

Did you create a case with Technical Support at https://support.atlassian.com or did you create a case with Billing support at  https://www.atlassian.com/company/contact/purchasing-licensing#/