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Export to HTML doesn't work - App will be back soon

Krzysztof Garbulski November 22, 2021

Team,

is there any official solution for below issue ?

When we are exporting any site to HTML format, generated download link is giving us an error saying "App will be back soon".

Meanwhile export to PDF works well. Service/server was rebooted, with no success.

Thanks in advance for any help.

1 answer

0 votes
Brant Schroeder
Community Champion
November 25, 2021

@Krzysztof Garbulski 

Since you are on Server you will need to check the confluence logs and see what is happening.  Have you checked the logs to see if there are any errors at the time of export?

Krzysztof Garbulski November 26, 2021

Hi, I was trying with logs, however there is no error codes in it :/
Just lines like this:

[Long running task: Export Space] [atlassian.velocity.htmlsafe.PossibleIncorrectHtmlEncodingEventHandler]

Brant Schroeder
Community Champion
November 26, 2021

Is the space you are exporting really large?  Do you have an apps that you are using on the pages outside of those delivered by Atlassian?

Krzysztof Garbulski November 28, 2021

No, our workspace is not that heavy and we don't have third party apps.

It's mostly text, images and links.

P.S. anyway meanwhile PDF export works well.

Brant Schroeder
Community Champion
November 28, 2021

Do any other spaces export to html?

Krzysztof Garbulski November 29, 2021

Actually we have only 1 workspace.

Brant Schroeder
Community Champion
November 29, 2021

Can you create a new one and add a couple of pages to it to test the export process?

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