Error installing confluence

[li si]

Reported the following error:
The SystemInformationService could not be retrieved from the container. Therefore very limited information is available in this error report.
The SystemInformationService could not be retrieved due to the following error: java.lang.IllegalStateException: Spring Application context has not been set

Cause

com.atlassian.cache.CacheException: java.lang.IllegalStateException: The com.atlassian.confluence.util.velocity.ConfluenceVelocityResourceCache Cache is not alive (STATUS_SHUTDOWN)
    at com.atlassian.cache.ehcache.DelegatingCache.get(DelegatingCache.java:117)

caused by: java.lang.IllegalStateException: The com.atlassian.confluence.util.velocity.ConfluenceVelocityResourceCache Cache is not alive (STATUS_SHUTDOWN)
    at net.sf.ehcache.Cache$CacheStatus.checkAlive(Cache.java:4104)

The error is as shown:

[Nic Brough -Adaptavist-]

Please don't do screenshots of logs like that, it's unreadable.

And always at least try a basic search for an error.  First hit on most search engines is the Atlassian documentation - https://confluence.atlassian.com/confkb/confluence-does-not-start-due-to-spring-application-context-has-not-been-set-218278311.html

[Suvradip Paul]

I completely agree with @Nic Brough -Adaptavist- . Could you please check teh documentation and try again and confirm if you are facing the same issue?

Cheers
Suvradip

[li si]

thank you very much