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Error API InsertAddresses

Mateus Salomão de Barros Neto
November 28, 2025

Olá

Até o momento estou conseguindo realizar essas funções via API: InsertSubscriber, InsertUserLocation, InsertDid.

Porém a função InsertAddresses está retornando o erro abaixo:

The service was not able to process your request
S:Serverjava.lang.NullPointerExceptionjava.lang.NullPointerException

Tentei executar de todas as maneiras possíveis, mas nunca consigo sucesso.

Alguém que utiliza essa função via API poderia me auxiliar?

 

Hello,

So far I have been able to perform these functions via API: InsertSubscriber, InsertUserLocation, InsertDid.

However, the InsertAddresses function is returning the following error:

The service was not able to process your request
S:Serverjava.lang.NullPointerExceptionjava.lang.NullPointerException

I have tried to execute it in every possible way, but I am never successful.

Is there anyone who uses this function via API that could help me?

3 answers

0 votes
Mateus Salomão de Barros Neto
December 1, 2025

Hello, @Tomislav Tobijas and @Marc -Devoteam- 

I am using an n8n workflow that inserts authentication by IP via automation. Based on this link: https://support-sippulse.atlassian.net/wiki/spaces/BDCS/pages/1859159256/Integra+o+-+PCRT+5.7#AddressWS-%E2%80%93-Inserir-Autentica%C3%A7%C3%B5es-por-IP-de-um-Assinante

I also tried listing the IP authentications first and checking the "xlm" that is returned to me, so I could send exactly the same data, but with no success...

First image: Start of the Node in n8n;

Second image: End of the Node in n8n;

Third image: "xlm" sent in the body.

node 1.pngnode (2).pngbody - xml.png

 

0 votes
Tomislav Tobijas
Community Champion
November 30, 2025

Hi @Mateus Salomão de Barros Neto ,

As Marc asked, can you please provide the APIs you're using? Also, what's the use case here you're trying to construct?

👀 In general, NullPointerExceptions in Confluence APIs are often related to missing or invalid data, such as a required field being null or a reference not being set correctly.

You could:

  • Double-check that all required fields for InsertAddress are being provided
  • Review your API payload (check structure and data types)

Cheers,
Tobi

Mateus Salomão de Barros Neto
December 1, 2025

Hello,

I am using an n8n workflow that inserts authentication by IP via automation.

I also tried listing the IP authentications first and checking the "xlm" that is returned to me, so I could send exactly the same data, but with no success...

First Image: "xlm" sent in the body.

body - xml.png

0 votes
Marc -Devoteam-
Community Champion
November 29, 2025

Hi @Mateus Salomão de Barros Neto 

Welcome to the community.

Which API endpoints are you using?

Are you on Data Center or Cloud

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