Encoding issue for the Confluence Index Macro plugin and other titles when using Russian language

[dmpanch]

When user added Index Macro plugin to the page when using Russian language - Confluence doesn't render some characters properly. Also found same problem in few other places.

Tested on Confluence 6.9, then updated to 6.10.0, cleared index and plugins cache and tested again.

admin/encodingtest.action shows no errors.

Also added into setenv.sh:

CATALINA_OPTS="-Dfile.encoding=UTF-8 -Dsun.jnu.encoding=UTF-8 ${CATALINA_OPTS}"

 >locale

LANG=en_US.UTF-8

LANGUAGE=

LC_CTYPE="en_US.UTF-8"

LC_NUMERIC="en_US.UTF-8"

LC_TIME="en_US.UTF-8"

LC_COLLATE="en_US.UTF-8"

LC_MONETARY="en_US.UTF-8"

LC_MESSAGES="en_US.UTF-8"

LC_PAPER="en_US.UTF-8"

LC_NAME="en_US.UTF-8"

LC_ADDRESS="en_US.UTF-8"

LC_TELEPHONE="en_US.UTF-8"

LC_MEASUREMENT="en_US.UTF-8"

LC_IDENTIFICATION="en_US.UTF-8"

LC_ALL=

I can't find any related issues, can you please help me?

Sorry for creating question here - emails sending from Confluence troubleshooting menu doesn't work.

[AnnWorley]

Just circling back to let anyone who finds this thread know it turned out to be a bug:  Broken Characters in Confluence Index Macro with Russian language settings

Here is a link to the other question posted by the same Community member: Encoding issue for the Confluence Index Macro plugin and other titles when using Russian language 

[Shannon S]

Hi there,

Can you start with using the process described here:

• Troubleshooting Character Encodings

Please feel free to provide the details so we can help troubleshoot your issue.

Regards,

Shannon

[dmpanch]

Hi Shannon!

Thank you for your answer.

Before posting the question I checked points described via provided link.

admin/encodingtest.action report:

   

I use Postgre and this manual for installation, so encoding is UTF-8:

Postgre version:

PostgreSQL 9.6.9 on x86_64-pc-linux-gnu (Ubuntu 9.6.9-2.pgdg16.04+1), compiled by gcc (Ubuntu 5.4.0-6ubuntu1~16.04.9) 5.4.0 20160609, 64-bit

Here(and here with tables styles) you can find gist with Confluence system information.

Thanks.

[Shannon S]

Thank you for sharing that! Everything there looks okay.

So actually your issue with Health Check is this known bug: 

• CONFSERVER-55018

As for the 2nd issue with the macro, it may very well be a different bug.

Can you try the following test on your database? 

show LC_CTYPE;

show LC_COLLATE;

Thank you!

Shannon

[dmpanch]

Thank you for answer.

Looks like I have no problem in related menu:

Here result of db test: