Email login vs SSO login conflicts?

[Chris Carroll]

Hi Guys,

A couple of years ago I signed up and tested Confluence with my work e-mail address.

More recently my organisation has decided to on-board our entire Department into it using the Microsoft SSO link as the login.

As I already have an account with it's own password based on my work email address, will trying to login with the SSO link cause any issues with having 2 accounts or anything?

I'm currently logged in with my original email based account to lodge this query - not sure if I should apply to have it deleted and start over again - there is nothing in here that I need.

It has already connected to work others are doing on the team with the same email domain though.

Any help would be appreciated.

Thanks, Chris.

[Kinga_Getint · Accepted solution]

hey @Chris Carroll 

Once your company enables Microsoft SSO, your existing Atlassian account with that work email will simply become a managed account, you won’t get a duplicate. The old password-based login will stop working, and you’ll log in via SSO instead. No need to delete your current account; it’ll automatically come under your organization’s control once the domain is claimed.

[Chris Carroll]

Oh wow - sweet thanks for the info.

Appreciate it - Chris.