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Does API usage count towards account activity to keep Free Tier alive?

gerket
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March 24, 2026

Currently, my understanding is that you need to sign in to Confluence at least every 40 days in order to keep your Free Tier account/product live. If you don't, the app will be deactivated and the data will be deleted after the waiting period. My question is - if I use the Confluence API would that count towards account app activity or do I need to sign in and view the website in order for it to count?

2 answers

2 votes
Trudy Claspill
Community Champion
March 24, 2026

Hello @gerket 

Welcome to the Atlassian community.

API activity does not typically count towards the "activity" measure for active/inactive Free subscriptions.

Refer to this document:

https://support.atlassian.com/confluence-cloud/docs/learn-about-confluence-cloud-plans/

To prevent deactivation, simply log in and view any Confluence content; this will be recorded as activity and safeguard your site from being deactivated.

0 votes
Arkadiusz Wroblewski
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March 24, 2026

Hello @gerket 

Not really.

I have here a topic similar to your case where @Trudy Claspill provide already excellent answer.

https://community.atlassian.com/forums/Jira-questions/Jira-currently-doesn-t-consider-actions-made-via-API-token/qaq-p/2912527

Trudy Claspill
Community Champion
March 24, 2026

The answer I provided there was a reference to a change request for Jira.

Given that this current post is in the Confluence Questions forum, I am assuming it concerns Confluence and the Jira change request would not be applicable. ;-)

I have not found a comparable change request for Confluence.

Arkadiusz Wroblewski
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March 24, 2026

Indeed @Trudy Claspill 

But I’d compare this to somewhat similar behavior in Jira.

The main issue is that this seems to be very undocumented precedense.

It's great we touching that in such question because that's how many feature requests starting.

Logically, if actions are executed by an on behalf of a user with token, they should probably count as actions. That said, I’m definitely not going to test it by leaving my instance untouched for 120 days just to confirm it 🤣

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