Disconnected Call

[Rhea Tusoy]

Hello,

I'm working as a Quality Manager and I'd like to know if NVM call recordings has options to identify if the agent has disconnected the call or if the customer has ended the call. Hope you can shed some light on this issue.

[Mikael Sandberg]

Hi Rhea,

This is a community for Atlassian tools, and it looks like you ended up here because New Voice Media is using Confluence for their online documentation. You can contact New Voice Media Support here and they should be able to answer your question.

[Nic Brough -Adaptavist-]

You'll need to explain what this has to do with Confluence?