Deployment from Bitbucket pipelines

[Riccardo Pomato]

Hi, I am trying to deploy Jira and Confluence from Azure marketplace but I get a couples of errors.

The templare it looks old and wrong.

Do you know if there is a new template can I use to deploy both?

Thanks

Riccardo

[Shannon S]

Hi Ric,

I've been alerted that the issue you're running into is actually a new bug reported yesterday to Microsoft. Due to the permissions on the issue, I'm not able to share it here, but it will also take a few weeks to be reviewed by Microsoft. Thank you for your understanding.

As for your issue downloading scripts, is it sporadic? 

Regards,

Shannon

[Riccardo Pomato]

Hi Shannon,

sorry for delay.

The issue is systematic with Jira deployment in any azure regions.

I no longer have any problem with Confluence deployment in any azure regions.

Thanks

Riccardo

[Shannon S]

That's good news, Riccardo! Thank you for letting me know that you are no longer having the issue with Confluence.

I understand you're still having the issue with Jira, however. The previous issue looks to be resolved. Is the exact error you're having presently still the one from Tuesday?

Shannon

[Shannon S]

Hi Riccardo,

The templates mentioned from our articles should still be correct, I assume these are the ones you are using on the Data Center versions of our software since you mentioned Azure Marketplace.

• Getting Started with Confluence Data Center on Azure
• Getting Started with Jira Data Center on Azure

Please confirm that you've followed those steps exactly and that you are, in fact, on the data center versions. If so, can you provide us the error messages you're receiving?

I also wanted to ask how this is related to Bitbucket pipelines; per your title, you are working with Bitbucket. Let me know if that was a mistake.

Regards,

Shannon

[Riccardo Pomato]

Hi Shannon,

I already raised the issue to Azure PG and AFAIK they are already working on it.

Jira and Confluence template (both) have the same two issues:

• Premium RS Tier for Azure SQL Database is no longer available
• NAT/Jumpbox should have some issue to connect to internet and get the script files

{

  "status": "Failed",

  "error": {

    "code": "ResourceDeploymentFailure",

    "message": "The resource operation completed with terminal provisioning state 'Failed'.",

    "details": [

      {

        "code": "VMExtensionProvisioningError",

        "message": "VM has reported a failure when processing extension 'jira-install-script'. Error message: \"Enable failed: processing file downloads failed: failed to download file[0]: failed to download file: http request failed: Get https://gallery.azure.com/artifact/20151001/atlassian.jira-data-centerjira-software.1.0.6/Artifacts/prepare_install.sh: dial tcp X.Y.Z.Y:443: i/o timeout\"."

      }

    ] 

  }

}

[Riccardo Pomato]

Sorry there is a mistake, I am working on an Azure ARM template deployment of Jira and Confluence.

I am not using Bitbucket pipeline.

Cheers,

Ric

[Shannon S]

Ric,

Thank you for providing the error message and clarifying the issue with the title.

I was able to find this has been reported as a bug and we're submitting it to Microsoft:

• JSWSERVER-16376

From the notes, it needs to be reviewed by Microsoft which can take about 2 weeks. Since this was submitted about 2 weeks ago, I would expect it to be corrected shortly. There are also mentions of Confluence having been submitted in the internal comments.

I've commented internally on that ticket as well with a link back to this post, asking for an update, so if we do have one, you will be updated soon.

Thank you for your understanding!

Shannon