Delete Issue & Add User

[mh]

Help! This software is just not intuitive. 

I need to delete an issue and from my research, I've learned that there is some permission somewhere I need to change. I'm spending way too much time researching this. Can someone please help? I'm a project admin.

I also need to add a user. When I try to add them, I get a message stating I "can only add people who have joined the site. Site admins can change this in their site administration settings."

I cannot find the "site administration settings." I'm not seeing a site permission setting option by this name. 

I'm using the Cloud version. 

[Nic Brough -Adaptavist-]

To delete a page in Confluence, you need to have the "delete page" permission.  This is set in the "space administration" section, which space admins have full access to.

Adding a user is a little different - users are maintained in the general Cloud settings, by "site admins", not application admins.  You'll need the site admins to create the user (or enable self-sign up, so the person can create their own account), make sure they have the global "can use confluence" group(s), and then your space admins will be able to use that account in the space permissions.

[mh]

Nic, thanks for your reply. To clarify, I don't need to delete a page. I just want to delete a backlog issue I added. 

I'll request access as a master admin to add an external user. 

This application has waaaaaay too many options and the back-end administration is much too complicated. 

[Nic Brough -Adaptavist-]

Confluence doesn't have "issues", and you labelled this with Confluence and then talked as though it was Confluence.

My best guess now is that you really mean Jira, where you need to be granted "delete issue" in the project's permission scheme.

Jira admin is complex because Jira is powerful and flexible - that's the price of flexibility.

[mh]

Thanks, I did mean Jira. I was told I am an admin so I'm confused why a simple action like deleting an issue is turned off by default. I'll look at the project's permission scheme. 

Also, how do I add a new external user? 

[Nic Brough -Adaptavist-]

It's off by default because it's usually a bad idea to let people delete Jira issues.  As soon as you've confirmed a deletion, the issue is gone.  These forums are rammed with questions about restoring deleted issues, because people have been allowed to delete in error.  Restoration is a nightmare at the best of times, you have to go to the last backup, restore it on a test system, then try to work out how to merge the issues back in to the main system.

As an admin, you can add users from the users menu in the admin section.