Creating Confluence page times out and can't report bug as on evaluation

[James Elvin]

How can I evaluate Confluence Cloud if creating a page times out and I cannot log a ticket? Wasting lots of time and getting nowhere. Not good ...

[Andy Gladstone]

@James Elvin welcome to the Atlassian Community! Sorry that you have crash landed here.

There has been a sporadic outage on Confluence Cloud today related to the editing and publishing experience. You can subscribe to updates on Confluence's Statuspage.

https://confluence.status.atlassian.com/

Although it shows the issue as Resolved, there have been residual issues throughout the day on some instances, my own included.

[James Elvin]

hi, thanks Andy. I've had this since last week so not sure if it's the same underlying root cause. Not keen on posting contact details on here but not sure how I can get in touch with support? Happy to screenshare etc with support but just not sure how to engage (and it's deliberately tough for trial customers).  Cheers

[Andy Gladstone]

That's unfortunate. Have you tried spinning up a different free instance to see if you are experiencing the same behavior? That would be my next step in troubleshooting actual instance corruption vs. connection issues.