Costumers (no licensed users) not being able to acces content tree.

[David Burrieza Montserrat]

Good morning,

I'm facing an issue.

As a licensed user, I created a content tree.

Our programmers, who are non-licensed users, can access the content tree. However, once inside, they cannot open any of the items listed in the content index.

Interestingly, if I send them the direct link to a page, they are able to access it without any problem.

I hope I explained the issue clearly.

Thank you,

David

[Arkadiusz Wroblewski]

Hello @David Burrieza Montserrat 

This depends a lot on how those non-licensed users are accessing the Confluence content.

Public link?

Anonymous space access?

JSM knowledge base?

Guest users?

If you are using public links, then this is expected behavior. A public link shares one specific page only. 

[David Burrieza Montserrat]

Thanks for your answer, Arkadiusz!

They are accessing it through a JSM knowledge base link.

However, as I mentioned, if I send them the direct link to the page they were trying to access, they are able to open it successfully. So I assume the permissions are configured correctly.

[Arkadiusz Wroblewski]

@David Burrieza Montserrat 

Are you using the Content Tree Macro? Are these Macro the links that lead to denied access?

If yes, there's a known ancient bug. After using the Page Tree, users are sent to the normal version of the page, not the knowledge base.

[David Burrieza Montserrat]

Oh ok. That's exactly the issue.

Is there any other workaround for this?

I mean, is there another way to achieve this without using the macro?

[Arkadiusz Wroblewski]

@David Burrieza Montserrat 

A safer way to do this is to just create a regular "index" or "navigation" article. You can then manually add links to the relevant KB articles, using the links copied from the JSM knowledge base/customer view.

So instead of using the Content Tree / Page Tree macro, you could use something like:

Getting started

- Article 1

- Article 2

- Article 3

Technical documentation

- Article 4

- Article 5

[David Burrieza Montserrat]

Perfect. Thank you!