Costumers (no licensed users) not being able to acces content tree.

Thanks for your answer, Arkadiusz!

They are accessing it through a JSM knowledge base link.

However, as I mentioned, if I send them the direct link to the page they were trying to access, they are able to open it successfully. So I assume the permissions are configured correctly.

@David Burrieza Montserrat 

Are you using the Content Tree Macro? Are these Macro the links that lead to denied access?

If yes, there's a known ancient bug. After using the Page Tree, users are sent to the normal version of the page, not the knowledge base.

Oh ok. That's exactly the issue.

Is there any other workaround for this?

I mean, is there another way to achieve this without using the macro?

@David Burrieza Montserrat 

A safer way to do this is to just create a regular "index" or "navigation" article. You can then manually add links to the relevant KB articles, using the links copied from the JSM knowledge base/customer view.

So instead of using the Content Tree / Page Tree macro, you could use something like:

Getting started

- Article 1

- Article 2

- Article 3

Technical documentation

- Article 4

- Article 5

Perfect. Thank you!

Hello! @Arkadiusz Wroblewski 

I've run into an issue with this.

When I link content manually (without using the Content Tree), I can see the article titles when I'm logged in with a licensed user. However, when I log in as a non-licensed user, I only see the actual URL (e.g. https://...) instead of the article title.

This makes it difficult for users to know where the link is taking them.

Is there any solution or workaround for this?

@David Burrieza Montserrat 

Thats known unresolved Bug.

[CONFCLOUD-82813] Knowledge Base Articles with Confluence Page Links Not Rendering Correctly in Customer Portal for Portal-Only Customers as well Atlassian account customers - Create and track feature requests for Atlassian products.