Connecting Confluence to JIRA

[Chee Moua]

I am running into some issues on initial setup of Confluence when I try to connect to Jira in order to Manage my users. Documentation doesn't really help on troubleshooting this part. Can anyone help?

[Shannon S]

Chee,

Can you let us know what issues you're running into? Are there any error messages?

Feel free to include screenshots of the problem so we can help.

Regards,

Shannon

[Chee Moua]

I get this error. When I click on the documentation link for help, it talks about going to Jira User managment and going into Confluence to configure a few items. However, at this point I'm not even there yet. My Confluence hasn't been set up yet. Thanks.

[Shannon S]

Chee,

1. Are Jira and Confluence on the same server?
2. Is there a proxy or firewall between the two applications?
3. Can you confirm if the base URL set in Jira is the same one you are entering there? 

Regards,

Shannon

[Chee Moua]

Hi Shannon,

Jira and Confluence are on different servers. And there isn't a proxy or firewall between the two. From the Confluence server, I can access the Jira application by using the URL from the screenshot. Attached is a screenshot of our Jira URL:

[Shannon S]

Chee,

Can you try to access the URL to Jira via a terminal on the Confluence server, and also by testing with the IP address?

You can try this using the details from Nic's suggestion on this past question.

Let me know what comes back when you try that.

Regards,
Shannon

[Chee Moua]

Hi Shannon,

Accessing the Jira URL from the Confluence server wasn't the issue, it was when trying to set user through Jira. What we did was turned off all security on the Confluence server and that got us through. I did stumble on that article last week as well, so that's my plan (opening ports) when we turn security back on. 

Thanks!

[Shannon S]

Hi Chee,

Accessing via the terminal on the server was just a test to see what messages would come back, but thank you for letting us know turning off security got you through. When you say you turned off security, can you confirm what that was? Did you disable a firewall, for example? There may be a setting that you can edit on the Confluence server to avoid the issue in the future, without having to completely disable your security.

Regards,

Shannon

[Chee Moua]

Yes, we disabled the firewall on that server. From the article, it looks like the firewall can be up as long as you open up ports 8080 (Jira) and 8090 (Confluence), so that will be the next step. I'm still waiting for my sys admin team to turn the firewall back on so I can validate it. Thanks!

[Shannon S]

Oh, good. Thank you for confirming, Chee!

Keep me updated and let me know if you run into any issues.

Regards,

Shannon