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Confluence space exported to PDF is blank

Mike Secen_kby1yz

I am attempting to export a confluence space to a PDF file. Up until two days ago this was working fine, but as soon as the exported PDF became longer than one page the PDF is always blank, except for the header.

I am exporting to PDF by clicking on the three ... to the right of the Share button and select Export->Export to PDF.

When this was working correctly, it would typically take the full 30 seconds to export. When it is exporting only blank pages, it finishes in 11 - 16 seconds.

I have the following commands in the PDF Stylesheet section under "Look and Feel". Adding the .pagetitle command fixed the issue for a short time, but then the page again stopped displaying anything but the header.

@media print { @page { size: landscape; } } .pagetitle { page-break-before: always; } div { word-wrap: break-word; }

As a final comment, I can export to a PDF file using Space Settings->General->Export Space, but this is exported in portrait, and landscape is needed.

I would appreciate any recommendations

Accepted answers

Kristian Klima_gtcuat

Hi @Mike Secen and welcome to the Community.

You're the 3rd person, that I know of, who has complained about PDF exports breaking up in the last couple of day.

I know this doesn't help but at least it's indicative of a systemic issue.

@Atlassian Support - you can scan the Questions section of the Confluence Community from Monday Dec 9 for similar entries.

All comments

Mike Secen_kby1yz

Well, I figured out how to fix the issue, but don't understand the cause. I moved one of the tasks from the backlog onto the board, was able to print. I then moved that task back to Backlog and it still printed. But now everything works fine. Maybe someone has insight into why that action would have resolved the exporting issue. Thanks

Kristian Klima_gtcuat

Hi @Mike Secen and welcome to the Community.

You're the 3rd person, that I know of, who has complained about PDF exports breaking up in the last couple of day.

I know this doesn't help but at least it's indicative of a systemic issue.

@Atlassian Support - you can scan the Questions section of the Confluence Community from Monday Dec 9 for similar entries.

Mike Secen_kby1yz

thank you

Jessica

Hi @Mike Secen

The fix you applied, worked for the Confluence pages?
Just double checking, since from backlog, tasks and board, it could be something you did in Jira instead.

About the export itself, I have searched on our internal bugs and incidents, but I didn't find anything related to pages exporting blank entirely, but I could see some related issues with PDF exports not working with the CSS for header and footer for example, but it doesn't seem to be your case specifically.

What we have seen causing some issues with PDF exports going blank was some issues with legacy editor pages and some macros, that once converted to the current editor, started working again.

In that case, even though it might be working now on your pages, depending on the case, we would need to investigate further and analyze what is causing your pages to export PDF blank pages.

If you are still having issues with other pages exporting blank PDFs, it might be necessary to ask your site-admin to open a ticket on your behalf, so we can try to replicate the issue and collect more information on what could be causing it.

Regards,
Jessica

Kristian Klima_gtcuat

Hi @Jessica , thanks for stepping in.

Mike Secen_kby1yz

Hi @Jessica thank you for your reply.

Yes, when I cannot export to PDF in Confluence, I simply go into Jira and move an Issue from Backlog onto the board and back again. I go back into Confluence, select the page and can export correctly.

Just before sending this message I checked to see if I could export a PDF and it worked. But yesterday, after sending the comment on how I fixed the issue, I could not export the page. So, I went into Jira, moved an Issue from backlog to the board and then back again and was able to successfully export to PDF.

As a note, the blank page is not entirely blank. It contains the header and immediately below the header the word "Refresh", which is the command seen at the bottom of every table.

If it continues to happen I will ask the site admin to create a ticket.

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