Confluence randomly hides XD screenshots and displays an icon instead

[Michal Hadari]

Hi,

I'm working on a project and I'm adding screenshots using XD links. The problem is that Confluence randomly hides screens and displays an icon instead. If I refresh the page then some of the screens are "coming back" and others get the icon. 

Very frustrating...

Here is an image of the problem

Thanks!

[Kishan Sharma]

Hi @Michal Hadari Welcome to the Atlassian Community! If you are already using standard/premium plan, I would suggest raising a support ticket with Atlassian Support for help.

[Michal Hadari]

Thanks! I'll try that