Confluence permanently deleted

[Theodora Le Souquet]

This has been done by Atlasssian without the bill payers knowledge and now our company will not be able to move forward. There must be a way to get our data back! 

[Fabio Racobaldo _Catworkx_]

Hi @Theodora Le Souquet and welcome,

I'm sorry to hear that but, for my knowledge, there is a specific policy for that. 

This article should clarify some aspects https://community.atlassian.com/t5/Trust-Security-discussions/Contract-Termination-amp-Data-Deletion/td-p/1316109

Btw, did u try to raise a ticket to Atlassian support https://support.atlassian.com/contact/ ? 

Fabio

[Theodora Le Souquet]

Thank you Fabio

I have put in a ticket as the payment method was only tried once and not retried before confluence was deleted. 

I am struggling to understand how this can not be reversed.