Confluence not starting at all

[Krastan Ivanov]

Hi all,

My Confluence does not want to load at all and has been giving me the error posted below the entire day. I saw there was an issue during the weekend but it is supposed to be resolved, what can I do to start Confluence correctly?

I am starting Confluence over JSM, Win 10, Chrome and Edge; I previously had a trial account so I learned how to activate/setup Confluence, so there should be an issue somewhere. (I tried clearing cache and cookies, no joy).

[Alexander Bondarev · Accepted solution]

Hi, @Krastan Ivanov !

Try to raise a support request here - https://support.atlassian.com/contact/#/

[Krastan Ivanov]

Thanks @Alexander Bondarev  but this is the first thing I tried, it is not letting me submit an incident, I only get reference links to materials or the community page. 

We are using the free Confluence version (below 10 users) but paid JSM, so can this be why I can't raise an incident about Confluence?