Confluence no more reachable after site backup processing

[Deleted user]

I have a clean confluence ubuntu installation with postgres DB.

After uploading the cloud-version backup in the server setup process the problem occured. Processing was successfull, then redirect 404.

Tried server reboot, system service restart, increased jvm memory to 2 GB max size..

systemctl status:

● confluence.service - LSB: Atlassian Confluence
   Loaded: loaded (/etc/init.d/confluence; generated)
   Active: active (running) since Thu 2018-10-04 12:55:20 UTC; 5min ago
     Docs: man:systemd-sysv-generator(8)
  Process: 2246 ExecStop=/etc/init.d/confluence stop (code=exited, status=0/SUCCESS)
  Process: 2327 ExecStart=/etc/init.d/confluence start (code=exited, status=0/SUCCESS)
    Tasks: 170 (limit: 2361)
   CGroup: /system.slice/confluence.service
           ├─2382 /opt/atlassian/confluence/jre//bin/java -Djava.util.logging.config.file=/opt/atlassian/confluence/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLog
           └─2660 /opt/atlassian/confluence/jre/bin/java -classpath /opt/atlassian/confluence/temp/2.1.0-master-e100417c.jar:/opt/atlassian/confluence/confluence/WEB-INF/lib/postgresql-42.1.1.jar -X

Oct 04 12:55:19 proto-dev-confluence-1 runuser[2342]: pam_unix(runuser:session): session opened for user confluence by (uid=0)
Oct 04 12:55:19 proto-dev-confluence-1 confluence[2327]: If you encounter issues starting up Confluence, please see the Installation guide at http://confluence.atlassian.com/display/DOC/Confluence+I
Oct 04 12:55:19 proto-dev-confluence-1 confluence[2327]: Server startup logs are located in /opt/atlassian/confluence/logs/catalina.out
Oct 04 12:55:19 proto-dev-confluence-1 confluence[2327]: ---------------------------------------------------------------------------
Oct 04 12:55:19 proto-dev-confluence-1 confluence[2327]: Using Java: /opt/atlassian/confluence/jre//bin/java
Oct 04 12:55:20 proto-dev-confluence-1 confluence[2327]: 2018-10-04 12:55:20,079 INFO [main] [atlassian.confluence.bootstrap.SynchronyProxyWatchdog] A Context element for ${confluence.context.path}/
Oct 04 12:55:20 proto-dev-confluence-1 confluence[2327]: ---------------------------------------------------------------------------
Oct 04 12:55:20 proto-dev-confluence-1 confluence[2327]: Tomcat started.
Oct 04 12:55:20 proto-dev-confluence-1 runuser[2342]: pam_unix(runuser:session): session closed for user confluence
Oct 04 12:55:20 proto-dev-confluence-1 systemd[1]: Started LSB: Atlassian Confluence.

Here is my catalina.out log:

04-Oct-2018 12:55:20.832 WARNING [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin [SetPropertiesRule]{Server} Setting property 'debug' to '0' did not find a matching property.
04-Oct-2018 12:55:20.968 WARNING [main] org.apache.catalina.startup.SetAllPropertiesRule.begin [SetAllPropertiesRule]{Server/Service/Connector} Setting property 'debug' to '0' did not find a matching property.
04-Oct-2018 12:55:21.156 WARNING [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin [SetPropertiesRule]{Server/Service/Engine} Setting property 'debug' to '0' did not find a matching property.
04-Oct-2018 12:55:21.171 WARNING [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin [SetPropertiesRule]{Server/Service/Engine/Host} Setting property 'debug' to '0' did not find a matching property.
04-Oct-2018 12:55:21.258 WARNING [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin [SetPropertiesRule]{Server/Service/Engine/Host/Context} Setting property 'debug' to '0' did not find a matching property.
04-Oct-2018 12:55:21.301 WARNING [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin [SetPropertiesRule]{Server/Service/Engine/Host/Context} Setting property 'debug' to '0' did not find a matching property.
04-Oct-2018 12:55:21.949 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
04-Oct-2018 12:55:21.986 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
04-Oct-2018 12:55:22.003 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 1393 ms
04-Oct-2018 12:55:22.017 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Tomcat-Standalone]
04-Oct-2018 12:55:22.024 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/9.0.11
04-Oct-2018 12:55:25.696 INFO [localhost-startStop-2] org.apache.jasper.servlet.TldScanner.scanJars At least one JAR was scanned for TLDs yet contained no TLDs. Enable debug logging for this logger for a complete list of JARs that were scanned but no TLDs were found in them. Skipping unneeded JARs during scanning can improve startup time and JSP compilation time.
04-Oct-2018 12:55:25.766 INFO [localhost-startStop-2] org.apache.catalina.core.ApplicationContext.log Spring WebApplicationInitializers detected on classpath: [com.atlassian.synchrony.proxy.SynchronyDispatcherServletInitializer@525f0490]
2018-10-04 12:55:27,163 INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] contextInitialized Starting Confluence 6.12.0 [build 7901 based on commit hash 04c8b7bf0a5b4889210956b8230224e43d124b25] - synchrony version 2.1.0-master-e100417c

[Shannon S]

Hi Daniel,

What happens exactly when you try to access Confluence? What screen do you see?

Can you have a look at the Confluence server logs and let us know what errors you're seeing after startup?

Once the initial startup sequence is complete, all logging will be to <confluence-home>/logs/atlassian-confluence.log. For example: c:/confluence/data/logs/atlassian-confluence.log.

Please also confirm your Confluence server version and Postgres version. Lastly, do you happen to be behind a firewall or proxy, and if you disable that, are you able to access Confluence?

Shannon