Confluence installer not starting - ubuntu linux server

[Simon O'Toole]

Hello,

I was running through the command line installer for confluence server and had to terminate it as i chose a wrong option (i chose custom install instead of basic). I tried to restart it but it says

Unpacking JRE ...

Starting installer ...

then it terminates. I figured i just need to delete some config file somewhere but i can't seem to find any confluence related files on the system other than the installer. Could you please give me some assistance to troubleshoot this?

Cheers,

Simon

[Daniel Eads]

Hi Simon,

This is an interesting problem - it sounds like the installer's java is failing to launch. Let's try a few troubleshooting steps!

First, let's see if there are any stalled installer scripts. Run this to search for running java processes:

ps aux | grep java

This will return any installer process that failed to exit, the grep process itself, and any running java processes (like if Confluence did seem to finish installing and is trying to start up).

Next, let's check for items an installer might have left behind. When the installer unpacks, it creates a folder in the current directory. A quick ll (list long, or short for ls -la ) to show what's in the directory where you've got the installer should show us if there's anything left behind. In this example you can see the installer (top) and the directory it unpacked to while the installer ran (bottom):

-rwxrwxr-x 1 daniel daniel 591810144 Jun 7 00:10 atlassian-confluence-6.6.5-x64.bin*
drwxr-xr-x 4 root root 4096 Nov 27 11:47 atlassian-confluence-6.6.5-x64.bin.1572.dir/

And let's see what we get from there!

1. Were there any running java processes?
2. Did there appear to be an unpacked directory left by the installer?

Thanks,
Daniel | Atlassian Support