Confluence free embedded articles in JSM free portal

[Marcos Lavalle]

Hi,

We are testing Confluence free + JSM free combo and we were wondering if it's possible to embed Confluence articles in JSM portal without users needing to have a Confluence license.

I know it's possible to use Confluence for free as long as you have paid for JSM (monthly or annually), but is it possible if both are free? As far as I know, in this scenario, user have to have a license assigned to even see articles embedded in JSM.

Are there any workarounds?

Thanks,
Marcos

[Dan Breyen]

Hi @Marcos Lavalle JSM and Confluence work great together.  Our customers do not need a Confluence license when they login to the portal and are able to search on Knowledge Base articles that are integrated with JSM.

Here are a few articles on that subject.

JSM & Confluence integration 

setting up a Knowledge Base 

how-jsm-customers-can-view-confluence-pages-without-a-license 

[Marcos Lavalle]

Hey Dan,

Thanks for the information. I've read the documentation and the thing is that they are not taking into consideration that we are using JSM free along with Confluence free.

From what I understand, Confluence free doesn't let you change permissions - By default, users have to have a Confluence license assigned to even see embedded articles in JSM. I performed some tests and, unfortunately, this seems to be the case.

I just wanted to know if there was another way or something, but it seems I just answer myself at this point, haha.

Best,
Marcos

[Kris Klima _K15t_]

Hi @Marcos Lavalle 

A workaround:

You can make your documentation publicly available with Free Confluence using Scroll Sites for Confluence. The app takes your Confluence content and builds a static website that's completely independent of Confluence.

Your site can look like this.

You can also protect the site with a password/SSO and create mutlitple sites - on multiple domains.

If you want to, you can enable the JSM widget on your Scroll Site.

A couple of disclaimers:

• Scroll Sites is a paid app and costs $20 per 10 users per month. It's not free but you have a proper documentation site on your own domain.
• I work for K15t, maker of the app.
• I built that site that I'm linking to as an example - I worked for that company prior to joining K15t 6 months ago :) 

[Marcos Lavalle]

Hey Kris!

At this moment, we are really looking for something that it's entirely free as we are just testing the waters first and don't want to commit to something paid.

Thank you very much for the recommendation, though. Very interesting approach.

Cheers,
Marcos

[Kris Klima _K15t_]

Hi @Marcos Lavalle 

Understood. You can make Confluence spaces open to anonymous access via permissions... but you need at least Confluence Standard.