Confluence - error message while trying to open Confluence

[Patrik Pažický]

Hey, there,

please, can somebody help me why Im getting an error message while trying to open my Confluence?

I created new Jira account and Space. But Im getting an error message when I try to open Confluence.

I really appreciate your help :)

Patrik

[Mohamed Benziane]

Hi,

There is an active incident : Jira Status

As Nathalia said, try incognito mode or with an another browser

[Nathalia Carvalho]

Hi Patrik,

This appears to be a generic Confluence error message, so it doesn't provide enough detail to identify the root cause.

A few things you can check:

• Verify that Confluence has been added and activated for your Atlassian site.
• Go to Atlassian Administration and confirm that Confluence appears under Products.
• Try accessing Confluence in an incognito/private browser window.
• Clear your browser cache and cookies, then try again.
• Check whether your user account has been granted access to Confluence.
• If the site was created recently, wait a little while and try again, as provisioning can sometimes take time.

Could you also let us know:

• Is this a brand-new Atlassian site?
• Are you the site administrator?
• Does the issue occur for all users or only for your account?
• What URL are you trying to access?

These details will help narrow down the cause.

I hope this helps!