Confluence crashing when trying to edit page

[Patrick Suen]

I get this error message: Our team has been notified. If the problem persists, please contact Atlassian Support and be sure to give them this code: cm9grs.

[Shannon S]

Hello Patrick,

Welcome to Atlassian Community! It's nice to meet you. I have a few questions about the situation.

1. When does this message occur exactly? The moment you click the pencil icon? If you click the 'E' shortcut instead, are you able to edit the page?
2. If you were to copy the page, are you able to edit the copy?
3. If you are able to revert the page to an earlier version, do you still have the problem?
4. Are other Confluence users experiencing the same issue? Are you able to replicate it from multiple workstations? What about if you clear your browser cache and use Incognito Mode?

Unfortunately, even though the error gives you a specific code, I believe it changes each time. I believe it's probably meant to be used against the Cloud logs. If we're not able to solve this via Community, I would recommend that you have your site admin raise a ticket with the Cloud Support team so we can have a look at the logs and attempt to replicate it on our end.

Regards,

Shannon