Confluence: collaborative editing is deactivated without any specific action from the users ?

[CHERUBIN NGATSE]

Randomly, collaborative editing is deactivated without any specific action from the users.

here is the message received when we try to move a page

"Collaborative editing is offline now, so we can't move your page. Try again when it is reconnected"

[Fabian Lim]

Hi Cherubin,

I suggest you go through the troubleshooting guide to determine the root cause: https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html

Good luck.