Confluence Space Disappeared

[dan]

Urgent assistance required please:

hi all, I cant access our confluence space containing critical developer guides and coding instructions for our site https://esimpop.atlassian.net

The wiki has completely disappeared. I'm the owner of the space according to emails received from atlassian. i can still access jira, trello etc but confluence doesn't appear in list of apps under the project. I've read through similar community posts on this issue and , like most, as i was on a free plan there was no way to contact support/raise a ticket to get help.

without going into the painful details, i spent hours today in a circular loop getting nowhere troubleshooting with the atlassian AI chatbot, trying to raise a ticket, and even upgrading my tier to a paid plan in an attempt to reach support - all to no avail.

what's the next step here?  the chatbot suggested I "explicitly ask for Atlassian staff to escalate because you can’t reach support as the site owner."  

hope i hear from a team member soon

many thanks in advance

[Tomislav Tobijas]

Hi @dan ,

Just a note about data retention policies for free plans: What happens to Free plan apps if they're inactive for too long? 

As Barbara said, you should be able to reach out to the support team via https://www.atlassian.com/company/contact/purchasing-licensing#/ 

Cheers,
Tobi

[Barbara Szczesniak]

@dan You can try to reactivate your Confluence subscription, as described here: Reactivate a subscription | Atlassian Support

If you need further assistance, you can use this link to contact Atlassian Support: https://www.atlassian.com/company/contact/purchasing-licensing#/ 

[Ugnius Aušra]

Hello @dan 

I would recommend to check if there was something changed with your confluence Subscription.

• Go to admin.atlassian.com

• Select the site: esimpo.atlassian.net

• Open Products

• Confirm whether Confluence appears at all

[dan]

hi @Ugnius Aušra , nothing appears via that route so cant select anything or open products etc. see attached screenshot.

[Ugnius Aušra]

@dan  You are at new organization creation page.

Can you open this site https://esimpop.atlassian.net

[dan]

Yes. the screenshot i provided was where i was navigated to  from admin.atlassian.com