Hello @Jesse Fowlke !
As I understand, a previously working Confluence instance is now not accessible.
This behavior can indicate a number of things. But major part of them can only be uncovered by looking at the instance logs.
However, there are a few things we can try before going into the logs. Here we go:
- Try accessing Confluence with another Browser
- Try clearing Chrome’s cache
- Try restarting Confluence with a user that has the adequate level of permissions
There are some differences when starting a Confluence Server in both Linux and Windows platforms. You can check more about those details here:
Main thing to keep in mind is that the user running Confluence must have enough permissions to read, write and execute within Confluence folders.
In case you need to look into the logs, here is our documentation on how to work with them:
You will be able to look into Confluence logs if you go into their location directly and open the files with a plain text editor such as Notepad, Notepad++, Sublime text, etc. Your logs should be located in a location that looks like this:
<confluence-home>/logs/atlassian-confluence.log
If your instance happens to have some problems starting up, you can check this article from our Knowledge Base:
Having all this in mind, please, allow me to ask a few questions:
- Have you restarted your host machine before this behavior started?
- How did you install Confluence?
- What is the Operational System that you are using to host Confluence?
- Are Jira and Confluence running on the same server?
- What is the Java version currently running on your system?
Let us hear from you!
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