Confluence - No longer can create pages - spins....

[Justin Bleich]

All of a sudden with confluence when i go to create a page it just spins and spins and then eventually pops up and says "Something went wrong after loading the editor. Copy your unsaved changes and refresh the page to keep editing."

I have shut off all the AV stuff and that did not help.

[Sachin · Accepted solution]

Hello Justin,

- Did you check application logs for any errors? 
- When did you start seeing this issue, did you see this on other spaces and is any other user facing this issue. 

Usually a page refresh should fix this issue. I also remember facing a similar issue  and to resolve my issue I restarted Synchrony, you can give that a try if you would like to. If not then you need to check your application logs ( <confluence-home>/logs/atlassian-confluence.log) to find the error. I would be happy to take a look at your logs.

Best,
Sachin.

[Justin Bleich]

This is all i see under logs.

[Sachin]

Ah, that's catalina.out log files under installation dir, can you check the logs under confluence-home (c:/confluence/data/logs/atlassian-confluence.log) and open the atlassian-confluence.log file from todays timestamp when you faced the issue.

[Justin Bleich]

It does appear to have something to do w/ that Syncrhony you were talking about? When you say you restarted it, i have done a server reboot....i dont see a service called that either...

2020-06-11 10:20:10,896 WARN [Catalina-utility-1] [apache.catalina.util.SessionIdGeneratorBase] log Creation of SecureRandom instance for session ID generation using [SHA1PRNG] took [328] milliseconds.
2020-06-11 10:20:13,927 INFO [Catalina-utility-1] [com.atlassian.confluence.lifecycle] init Confluence is ready to serve
2020-06-11 10:35:06,959 WARN [http-nio-8090-exec-6] [org.springframework.beans.GenericTypeAwarePropertyDescriptor] getWriteMethodForActualAccess Invalid JavaBean property 'contentPermissionManager' being accessed! Ambiguous write methods found next to actually used [public void com.adaptavist.confluence.naturalchildren.NaturalChildrenAction.setContentPermissionManager(com.atlassian.confluence.internal.ContentPermissionManagerInternal)]: [public void com.atlassian.confluence.pages.actions.AbstractPageAwareAction.setContentPermissionManager(com.atlassian.confluence.core.ContentPermissionManager)]
-- referer: http://bchc-confluence:8090/pages/viewpage.action?spaceKey=BCHC&title=Sophos | url: /plugins/pagetree/naturalchildren.action | traceId: e55bb97526722916 | userName: jbleich
2020-06-11 10:35:08,349 INFO [http-nio-8090-exec-4] [plugins.synchrony.config.DefaultSynchronyConfigurationManager] retrievePublicKey [Collab editing plugin] Could not retrieve public key for real-time collaboration service at http://localhost:8091/synchrony/jwt-key with exception: Connect to localhost:8091 [localhost/127.0.0.1, localhost/0:0:0:0:0:0:0:1] failed: Connection refused: connect
2020-06-11 10:35:08,928 WARN [http-nio-8090-exec-4] [plugins.synchrony.service.SynchronyContentService] runRecoveryInTransaction Could not reconcile content for restored. ID: 1082092 Caused by: java.lang.RuntimeException: Reconciliation error: cannot fetch page with id: 1082092
-- space: 98306 | url: /plugins/editor-loader/editor.action | page: 1082092 | traceId: 9ece9336e5b617cc | userName: jbleich | referer: http://bchc-confluence:8090/pages/viewpage.action?spaceKey=BCHC&title=Sophos | action: editor
2020-06-11 10:35:08,928 WARN [http-nio-8090-exec-4] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
->[null]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #1799728775)
[SALSpringTx]: PROPAGATION_REQUIRES_NEW,ISOLATION_DEFAULT,readOnly (Session #1262628810)
-- space: 98306 | url: /plugins/editor-loader/editor.action | page: 1082092 | traceId: 9ece9336e5b617cc | userName: jbleich | referer: http://bchc-confluence:8090/pages/viewpage.action?spaceKey=BCHC&title=Sophos | action: editor
2020-06-11 10:35:11,116 INFO [http-nio-8090-exec-4] [plugins.synchrony.config.DefaultSynchronyConfigurationManager] retrievePublicKey [Collab editing plugin] Could not retrieve public key for real-time collaboration service at http://localhost:8091/synchrony/jwt-key with exception: Connect to localhost:8091 [localhost/127.0.0.1, localhost/0:0:0:0:0:0:0:1] failed: Connection refused: connect
2020-06-11 10:35:11,631 WARN [http-nio-8090-exec-4] [plugins.synchrony.service.SynchronyContentService] runRecoveryInTransaction Could not reconcile content for restored. ID: 1082092 Caused by: java.lang.RuntimeException: Reconciliation error: cannot fetch page with id: 1082092
-- url: /plugins/editor-loader/editor.action | traceId: 9ece9336e5b617cc | userName: jbleich | referer: http://bchc-confluence:8090/pages/viewpage.action?spaceKey=BCHC&title=Sophos
2020-06-11 10:35:11,631 WARN [http-nio-8090-exec-4] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
->[com.atlassian.confluence.pages.DefaultPageManager.createOrFindDraftFor]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #1799728775)
[SALSpringTx]: PROPAGATION_REQUIRES_NEW,ISOLATION_DEFAULT,readOnly (Session #255171979)
-- url: /plugins/editor-loader/editor.action | traceId: 9ece9336e5b617cc | userName: jbleich | referer: http://bchc-confluence:8090/pages/viewpage.action?spaceKey=BCHC&title=Sophos
2020-06-11 10:35:29,970 INFO [http-nio-8090-exec-9] [plugins.synchrony.config.DefaultSynchronyConfigurationManager] retrievePublicKey [Collab editing plugin] Could not retrieve public key for real-time collaboration service at http://localhost:8091/synchrony/jwt-key with exception: Connect to localhost:8091 [localhost/127.0.0.1, localhost/0:0:0:0:0:0:0:1] failed: Connection refused: connect
2020-06-11 10:35:29,970 ERROR [http-nio-8090-exec-9] [confluence.plugins.synchrony.SynchronyContextProvider] getContextMap Could not retrieve Synchrony public key.
-- space: 98306 | url: /plugins/editor-loader/editor.action | page: 1082229 | traceId: a9b46d2c9fb0add2 | userName: jbleich | referer: http://bchc-confluence:8090/display/BCHC/Sophos+Central?src=contextnavpagetreemode | action: editor
2020-06-11 10:35:31,286 INFO [http-nio-8090-exec-1] [plugins.synchrony.config.DefaultSynchronyConfigurationManager] retrievePublicKey [Collab editing plugin] Could not retrieve public key for real-time collaboration service at http://localhost:8091/synchrony/jwt-key with exception: Connect to localhost:8091 [localhost/127.0.0.1, localhost/0:0:0:0:0:0:0:1] failed: Connection refused: connect
2020-06-11 10:35:31,286 ERROR [http-nio-8090-exec-1] [confluence.plugins.synchrony.SynchronyContextProvider] getContextMap Could not retrieve Synchrony public key.
-- referer: http://bchc-confluence:8090/display/BCHC/Sophos+Central | url: /pages/createpage.action | traceId: bf7b0eada3aa4d77 | userName: jbleich | action: createpage

[Sachin]

Yeah, sometimes a server reboot or confluence restart would not kill the synchrony process, so try to follow below steps and see if it helps

Restart Synchrony

Navigate to Confluence Administration > General Configuration > Collaborative Editing and click on "Restart Synchrony".

Afterward, try to create a new page or edit an existing one and see if the issue is resolved. If not, proceed to the next step.

[Justin Bleich]

I am not seeing Confluence Administration > General Configuration > Collaborative Editing

Is this on the server or in the UI?

[Sachin]

This is on the UI, you need confluence Admin rights to goto the admin section.

[Justin Bleich]

The restart fixed it. Thank you for your assistance.

[Sachin]

Awesome! Glad it did!