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Confluence Companion app blocked with my VPN

john louder
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September 30, 2021

When I use my vpn, I get a message to download and install the companion app. It has already been installed.  With my VPN off, the companion app works normally.  Do I need to open certain ports or configurations for the companion app?  Thanks!

1 answer

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Fabian Lim
Community Champion
October 23, 2021

Hi @john louder

I found a thread that may contain the answers you are looking for. There are some firewall limitations.

link: https://community.atlassian.com/t5/Confluence-questions/Companion-App-does-not-launch-once-it-s-installed/qaq-p/612711

Regards

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