Confluence Cloud site unavailable after long inactivity – cannot select site in support form

[Mark Carroll]

Hi all,

I’m trying to regain access to an old Confluence Cloud site that hasn’t been used for roughly a year.

When I visit the site I get the message:
“Your Atlassian Cloud site is currently unavailable.”

The site URL is:
https://carrollmark389.atlassian.net

The site does not appear in admin.atlassian.com under Products or Sites, and when I try to raise a support ticket, Atlassian Support says it cannot find the site when I enter the URL (even at the root level, not a page link).

I was the original site admin and owner.

My questions are:

1. Does this behaviour indicate the site has been deactivated vs fully deleted?

2. Is there a specific support path for restoring inactive Confluence Cloud sites that no longer appear in admin?

3. Has anyone successfully recovered a site after similar long inactivity?

Any guidance from Atlassian staff or anyone who’s been through this would be much appreciated.

Thanks in advance.

[Trudy Claspill]

Hello @Mark Carroll 

Welcome to the Atlassian community.

If your Confluence subscription was Free and you have not accessed it for roughly a year, then the subscription was deactivated and the data permanently deleted.

Atlassian will deactivate free subscriptions if they are inactive for 120 consecutive days. They will send multiple emails the the Organization Admin as that limit is reached warning on the impending deactivation if activity does not occur.

They will then also send an email with the product subscription is actually deactivated, warning that the data will soon be permanently deleted if the subscription is reactivated. The grace period for reactivation depends on a couple of factors and may be as short as 15 days or as long as 180 days.

So, unfortunately, if the last activity in your subscription was a year ago, the inactivity period and post-deactivation grace period have long since expired and your data has already been permanently deleted.

[Jayesh Raghuvanshi]

@Mark Carroll 

The "Your Atlassian Cloud site is currently unavailable" message for a site inactive for about a year strongly indicates deactivation rather than full deletion, especially for free plans where Atlassian automatically deactivates unused sites after 120 days of no activity (like logins or page views). Deactivated sites remain recoverable for a grace period (often weeks to months), but after extended inactivity like yours, data might still be restorable if not purged. Full deletion typically occurs after 162 days post-deactivation on free plans, making recovery unlikely beyond that.

Users have successfully recovered similar Confluence Cloud sites after 1+ years of inactivity by escalating to Atlassian Support, who restored access and data during the retention window. Outcomes depend on timing: prompt support tickets post-deactivation often succeed fully, while longer delays risk partial or no data recovery. Post-recovery, upgrade to a paid plan to avoid future deactivation

Thanks
Jayesh R

[Vishalakshi Narayana Swamy]

Hi @Mark Carroll

Welcome to Atlassian Community support!!

I verified the audit logs in the backend and the mentioned site was permanently deleted on 14 Jul 2025, 02:32 AM UTC due to inactivity.

As per our data retention policy here https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/ the data will be stored only for 60 days post deactivation and since your site is post that the data is now permanently deleted.

Hope this helps!

Best Regards,

Vishalakshi Narayanaswamy

[Tomislav Tobijas]

Hi @Mark Carroll ,

As Trudy said, there's a policy regarding free sites that are automatically being deleted based on an inactivity period.

I've asked someone from the Community forum group to take a look at their audit logs and confirm if that was the case here as well.

Cheers,
Tobi