Confluence Cloud account deactivated due to inactivity – how to restore?

[백예은]

Hello,

On February 16th, I received an email from Atlassian stating that my
Confluence site had been deactivated due to long-term inactivity.

I am able to log in to my Atlassian account, but all of my Confluence
data is no longer accessible and appears to have disappeared.

I was using a free subscription plan.
I would like to know if there is any way to restore my Confluence data
or reactivate my site.

Could you please let me know how I can restore my Confluence?
Your help would be greatly appreciated.

Thank you.

My Confluence site URL:
https://yeb0874.atlassian.net

[Archana Achar]

Hello @백예은 

Welcome to the Community!!

Please refer this link: reactivate-a-subscription 

If that is not working, please try to reach out to Atlassian Support team - Support

Regards,

Archana

[Tomislav Tobijas]

Hi @백예은 ,

Unfortunately, this is noted in Atlassian data retention policies - sites on Free plan will be deactivated after a period of inactivity. If you're a site admin, you should get an email to let you know if your site has been inactive and is at risk of being deactivated. ⚠️

As you don't have a valid paid plan, you cannot raise a ticket via the previously linked support portal, but you can use Atlassian Support: Pricing, Billing & Licensing 👈
(although I'm not sure if they will be able/willing to recover the data)

Cheers,
Tobi

[Christos Markoulatos -Relational-]

Hi @백예은 

you must contact Atlassian support:

Atlassian Support

[백예은]

Hi, @Christos Markoulatos -Relational- 

Thanks for your reply, I really appreciate it.

I tried accessing the Atlassian Support link, but it only directed me to post a question in the Community or browse guides.

Is there a more direct way to contact the Support Center?

I would like to know if there is an official channel where I can reach out for assistance.

[Christos Markoulatos -Relational-]

You have to login with your Atlassian account and in the page i gave you at the bottom there is a button Contact Support where u can open a support ticket.