Confluence CAPTCHA image not shown

[Sinan Polat]

I have a freshly installed Confluence instance. Since today I am not able to log in, it asks for the CAPTCHA word to enter but no CAPTCHA image is shown.

The log is showing:

caused by: com.octo.captcha.CaptchaException: word is too tall: try to use less letters, smaller font or bigger background:  text bounds = {text=pasghed

I found the following article: https://confluence.atlassian.com/confkb/captcha-image-does-not-display-when-confluence-is-hosted-on-a-non-english-system-310379212.html

But that did not solve the problem.

Thanks!

[Sébastien Lucchini]

Hello,

I've applied workaround for :

• Confluence : https://confluence.atlassian.com/confkb/confluence-ui-shows-garbled-or-corrupt-text-on-captcha-macros-and-or-diagrams-due-to-missing-fonts-938027858.html (I had also log errors on Questions Add-on).
• JIRA Software : https://confluence.atlassian.com/jirakb/jira-ui-shows-unreadable-text-or-nothing-on-captcha-and-some-gadgets-due-to-missing-fonts-941590036.html
• Bitbucket : https://community.atlassian.com/t5/Bitbucket-questions/Bitbucket-how-to-read-captcha/qaq-p/736834
• See also for Bitbucket : https://jira.atlassian.com/browse/BSERV-10085?_ga=2.141262450.1371175639.1529230454-661671148.1529230454

After restart, problem is solved.

Best regards,

Sébastien Lucchini

[José Carlos Gómez Chomón]

Same problem here. I've run the encoding test and it's ok

[Shannon S]

José, 

Can you confirm your Confluence version and when the problem started?

Shannon

[José Carlos Gómez Chomón]

Confluence 6.7.1 

[Shannon S]

José, 

Thank you!

When did the issue start occurring for you? Has it been since the first installation, since the last upgrade, etc.?

Could you review the resolution on this article and make sure the necessary fonts are installed? 

• Confluence UI shows garbled or corrupt text on CAPTCHA, macros and/or diagrams due to missing fonts

I know the symptoms aren't exactly the same, but we want to make sure the fonts are set properly.

Regards,

Shannon

[Shannon S]

Hello Sinan,

Could you run the Encoding Test and let me know the results of that? You can send it in the form of a screenshot.

Regards,

Shannon