Confiform (Cloud) – Jira ticket not displayed after submission when using IFTTT delete rule

[SP]

I am using Confiforms (Cloud) to submit Jira requests. When a user submits the form, the Jira ticket is successfully created.

However, the Jira ticket number is not displayed back to the user after submission.

After troubleshooting, I noticed the issue is related to an IFTTT rule that deletes the Confiform entry:

• When the IFTTT delete rule is enabled, the Jira ticket number is not shown
• When I remove the delete rule, the Jira ticket number is displayed correctly

Question:
Is there a way to:

• Keep the IFTTT rule that deletes the Confiform entry, and
• Still display the created Jira ticket number back to the user after submission?

[Alex Medved _ConfiForms_]

How do you display a created ticket now? 

[Tomislav Tobijas]

Hey @SP ,

I haven't worked much with ConfiForms and Alex from Vertuna (app vendor) will probably chime in, but you could also reach out to them directly via one of the listed support channels. 👈

I believe they are usually quite responsive there, so you should be able to get assistance in no time.

Cheers,
Tobi