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Confiform (Cloud) – Jira ticket not displayed after submission when using IFTTT delete rule

SP
Contributor
May 4, 2026

I am using Confiforms (Cloud) to submit Jira requests. When a user submits the form, the Jira ticket is successfully created.

However, the Jira ticket number is not displayed back to the user after submission.

After troubleshooting, I noticed the issue is related to an IFTTT rule that deletes the Confiform entry:

  • When the IFTTT delete rule is enabled, the Jira ticket number is not shown
  • When I remove the delete rule, the Jira ticket number is displayed correctly

Question:
Is there a way to:

  • Keep the IFTTT rule that deletes the Confiform entry, and
  • Still display the created Jira ticket number back to the user after submission?

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