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Companion app stopped working

Ryan McMullen
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October 12, 2023

Until today, the Companion app worked flawlessly on our system.  We are running Confluence DC 7.19.14 and the companion app is 1.6.1.

We do connect to confluence using windows certificates and there is no problem with connecting and logging into confluence but when trying to edit a file I get the following in the companion log:

info: adc:browser 2023-10-12T13:10:15.018Z direct websocket launched successfully on port: 31459
info: adc:file-manifest 2023-10-12T13:10:24.373Z Launching custom protocol for Window.
info: adc:serverauth 2023-10-12T13:10:24.374Z Found trusted domain in database: OURSITE
error: adc:ServerFacade 2023-10-12T13:10:25.552Z Could not get temp link information:
error: adc:ServerFacade 2023-10-12T13:10:25.552Z Error: net::ERR_SSL_CLIENT_AUTH_CERT_NEEDED
at SimpleURLLoaderWrapper.<anonymous> (node:electron/js2c/browser_init:2:49386)
at SimpleURLLoaderWrapper.emit (node:events:513:28)
at SimpleURLLoaderWrapper.emit (node:domain:489:12)
error: adc:ServerFacade 2023-10-12T13:10:25.552Z Error: net::ERR_SSL_CLIENT_AUTH_CERT_NEEDED
at SimpleURLLoaderWrapper.<anonymous> (node:electron/js2c/browser_init:2:49386)
at SimpleURLLoaderWrapper.emit (node:events:513:28)
at SimpleURLLoaderWrapper.emit (node:domain:489:12)
info: adc:ErrorHandler - 2023-10-12T13:10:25.552Z Unable to JSON parse and extract response error responseText: undefined
error: adc:ProtocolHandler 2023-10-12T13:10:25.552Z Error parsing protocol link
error: adc:ProtocolHandler 2023-10-12T13:10:25.552Z Error: net::ERR_SSL_CLIENT_AUTH_CERT_NEEDED
at SimpleURLLoaderWrapper.<anonymous> (node:electron/js2c/browser_init:2:49386)
at SimpleURLLoaderWrapper.emit (node:events:513:28)
at SimpleURLLoaderWrapper.emit (node:domain:489:12)
error: adc:ProtocolHandler 2023-10-12T13:10:25.552Z Error: net::ERR_SSL_CLIENT_AUTH_CERT_NEEDED
at SimpleURLLoaderWrapper.<anonymous> (node:electron/js2c/browser_init:2:49386)
at SimpleURLLoaderWrapper.emit (node:events:513:28)
at SimpleURLLoaderWrapper.emit (node:domain:489:12)

My system did do a windows update yesterday so I'm not sure if one of the cumulative updates messed up something with the process or not. 

I have rebooted, uninstalled companion app and reinstalled it, verified I an logged into confluence.

2 answers

0 votes
Bogdan Dragoiu
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January 16, 2024

For others affected, a bug has been opened under https://jira.atlassian.com/browse/CONFSERVER-94080. I'd urge you to vote on it by clicking " This affects my team"  under "Affected customers".

0 votes
Bogdan Dragoiu
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January 8, 2024

Please re-implement this. We see that it seems to still works with 1.4.6, but we require this for newer 2.x clients.

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