Comala Document Management Investigation

[Zahide Kaplan]

We are planning to purchase the Comala Workflow Management plugin for our Confluence environment and would like to clarify a few points before proceeding.

1. After purchasing the plugin, will we be able to receive technical support during the setup or while creating and customizing standard workflows?

2. How is the initial configuration and integration process typically handled? Are there any official guides or onboarding support available?

3. Is the Comala plugin offered as a single product, or are there multiple versions or feature-based tiers available?

4. What are the conditions for receiving technical support, and who exactly provides it – is it handled by Appfire directly or via Atlassian support?

5. Finally, how and where can we do the purchase process? from where? 

Thanks, 

[Paweł Mazur]

Hi Zehide,

I’m Paweł Mazur, Customer Support Manager here at Appfire (the team behind Comala Document Management). Thanks for reaching out! Let me go through your questions one by one:

1. Support with the plugin
Yes, when you purchase the plugin, you’re entitled to technical support. While we don’t do the work directly for you, we’re always here to help if issues come up. Plus, we’ve put together extensive documentation you can explore here:
CDM Documentation

2. Guides and resources
We’ve got plenty of official guides to get you started, from feature overviews to use cases:

• Feature Guide
• Use Cases

3. Product details
Comala Document Management is a single product.

4. Who handles support
Support is provided directly by us at Appfire. You can find more details here:

• CDM support page on the Atlassian Marketplace
• Or reach us directly: Appfire Support

5. Getting started
Like any other Atlassian app, you can start with a trial. Or, if you’d like to talk it through, our Solution Advisor Nino Stana (nino.stana@appfire.com) would be happy to guide you. You can always schedule a meeting with him using this link: https://calendly.com/nino-stana/appfire-solutions-30-min. 

I hope this clears things up! Let me know if I missed anything or if you’d like more details on any of the points.

Cheers,
Paweł Mazur
Customer Support Manager
Appfire