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Cloud URL can't be find

kverma28
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January 30, 2026

My Confluence account has been deactivated due to non-activity.

I am the only admin and now I want to contact the support team.

For contacting the team I need to provide my site URL which is "https://kverma28.atlassian.net".

But this site url can't be found.

 

How can I contact support team.

1 answer

2 votes
Tomislav Tobijas
Community Champion
January 30, 2026

Hi @kverma28 ,

Are we talking about a Free Confluence site? If yes, note that there are data retention policies for Free sites, as described here: What happens to Free plan apps if they're inactive for too long? 

I will ask someone from the forum support team to take a second look and get back to you with some additional info about the mentioned site.

Cheers,
Tobi

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